Terms of service
Note, under this agreement services will only be provided once payment has been recieved in full, unless otherwise stated in writing.
Service renewals
Your hosting and domain name service will only be renewed once payment for the service has been received.
Failure to pay will result in immediate suspension.
Bandwidth allocation
All clients are given an amount of bandwidth per month, if a client happens to go over that limit, then the
account will be immediately suspended and the client will be required to pay a $10 bandwidth fee, also this
fee will need to be paid if the client needs to be allocated more bandwidth.
If an entirely new hosting package needs to be created then the client will need to pay a $10 set-up fee,
plus the cost of the new package will need to be paid.
Early termination policy
If a client whishes to cancel his or her hosting account before the end of the 12 months, or any other agreed
period that has been paid for in advance, the client will need to pay the cost of the remaining months left
on the agreement. The fee will need to be paid within the standard invoice period; otherwise a $20 late fee
will be placed on top of the original charge.
Invoice policy
All invoices issued by CPK Web Services must be paid within 14 days, if the client does not pay the invoice
after 21 days, a new invoice will be generated and a $20 late fee will be placed on top of the original
invoice and the new invoice will become payable.
Other fees and charges
Any other fees and charges, such as credit card processing fees and bank fees, will need to be paid in full by the client on the request of CPK Web Services or any associated third party. These extra fees and charges will need to be paid within the standard invoicing policy as listed above, unless otherwise stated on the invoice itself.
SLA (Service Level Agreement)
CPK Web Services offers a 99.9% uptime level, if your site or other online services such as email is not up 99.9% of any month we will give you 3 months free hosting. This offer does not including any work done by our server or network providers where your service is offline due to work being done on the server.
